![]() ![]() Sadly this is how customer relations are destroyed. How can a company not understand specific situations like this? I was one month away from the cashless voucher and the customer service don't care and just give me a standard response. How can a company change the rules without confirming that its customers are aware of a new situation? This something that I could accept for new customers not for old ones. Sadly they said they "contacted" everyone in August and there are no more cashless vouchers. I've contacted customer support and explained that I didn't get any mail regarding this matter and I was not aware of this situation. ![]() I searched for what was happening and it turns out that the company changed the rules of the subscription plans and there's no cashless anymore. For some reason, I didn't get the voucher last month as it was supposed to happen. I've signed up for a specific deal: 12 consecutive payments equal to a cashless voucher. ![]() I've been an active subscriber for 2 years now but that is about to change. Bad customer support and even worst customer relations. ![]()
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